WELCOME TO
JDI DIGiTAL TRANSFORM
Your Trusted Partner in Patient Management Operations
We specialise in patient servicing operations — and we bring game-changing insight and best practice to every engagement.
What We Deliver — and Why It Matters
Whether you're wondering where to start, looking to improve operational efficiency, or ready to build next-generation patient management — We bring decades of experience in large-scale customer operations and specialise in clinical homecare. From RX processing to nurse scheduling, we deliver game-changing insight, best practice, and measurable results.
our pillars
Efficiency with empathy
Digital transformation with purpose
CX meets PX
Results that save Millions
our Frameworks, guides and memberships
Technology and Inovation
Global research and advisory firm focused on customer experience, digital transformation, and technology strategy.
• Supports strategic framing and experience-led transformation
• Provides ROI modelling and TEI frameworks for implementation justification
• Useful for aligning digital investments with patient and customer outcomes
• Reinforces commercial clarity and stakeholder engagement
Forrester is a leading research organisation that helps businesses grow through customer-centric innovation and digital transformation. Known for its Wave reports, Total Economic Impact (TEI) studies, and CX frameworks, Forrester provides actionable insights into technology adoption, ROI modelling, and experience design. For healthcare implementation projects, Forrester’s tools support strategic framing, stakeholder engagement, and measurable impact—especially where patient experience and digital maturity intersect.
we understand the complexities in healthcare and the barriers to change. however we also understand operational and digital efficiency and have a unique lens to help you future proof and scale your organisation
From nurse scheduling to manufacturing constraints, we understand the pressure to deliver better care, faster, and more efficiently.
If you're ready to drive measurable impact and build a future-ready service, Jdi is the partner that delivers.