Efficiency Meets Experience
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we don’t digitise for the sake of it; we do it to solve real problems. Opening self-serve channels for patients — like apps and 'MyAccount' portals — allows for seamless order management, appointment tracking, and communication. These tools reduce business effort, patient effort, and operational costs while increasing satisfaction across the board. By focusing on patient experience and reducing friction, you not only make life easier for patients and carers, but also elevate your organisation’s reputation with HCPs and partners.
Digital guidance That Delivers
At Jdi Digital, we bring over a decade of experience in CX transformation, contact channel strategy, and digital shift — honed through work with blue-chip organisations like Barclaycard and British Airways. Our deep understanding of workforce planning, reporting, and business insight is paired with proven value methodologies and the latest research in digital experience design. This puts us in a unique position to help healthcare leaders shape their digital and AI strategies not around vendor hype, but around their own data — from patients, employees, and HCPs. We believe the best digital patient experiences are co-designed with the people who live them, not imposed by technology providers. That’s how we ensure every solution delivers real value, real efficiency, and real empathy.