About Jdi Digital
Our Services
About Jdi Digital
At Jdi Digital, we help healthcare organisations work smarter, faster, and safer. Our mission is simple: reduce friction, unlock time, and elevate care by improving how teams work together.
We understand the barriers to change in healthcare. That’s why we bring proven methodologies and deep operational experience to help you overcome them. Our approach combines world-class workforce planning, customer channel strategy, and data-led insight to optimise what you already do best: delivering care, service excellence, and clinical governance.
Transform aligns your workforce, systems, workflows, and digital channels around what matters most—safe, scalable patient management. We help you design and deliver your ‘Next Generation Care Service’ with clarity, speed, and confidence.
Using your operational volumetrics, patient, customer, and workforce data, we translate strategic ambition into actionable plans that deliver immediate, mid-term, and long-term value. Whether you're looking to improve flow, digitise referral pathways, embed automation, or enhance reporting, we help you build operations that perform now and scale for the future.
From maturity assessments to implementation roadmaps, we work alongside your teams to ensure every solution lands safely, sticks, and delivers measurable impact.
We specialise in five core service areas:
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Operational Efficiency
We streamline workforce collaboration to reduce delays and improve care delivery. -
Data Reporting and Insight
From dashboards to referral analytics, we turn healthcare data into decisions—fast. -
Digital Channel Strategy
We help leaders take control of their digital strategy—choosing the right plans, partners, and technology to make digital work with clarity and purpose. -
Implementation Services
Our delivery is compliant, collaborative, and fast—embedding safely within healthcare teams to turn strategy into action. -
Automation and AI readiness
We prepare healthcare organisations for safe, scalable AI adoption—aligning governance, data, and operations to unlock real value.
Efficiency With Empathy
we streamline operations without losing the human touch
a bit About me
Chris Kenny - Founder and Principal Consultant
I founded Jdi Digital to bring operational clarity and delivery excellence to healthcare—drawing on two decades of experience in workforce planning, digital strategy, and customer experience for some of the UK’s most demanding service environments.
Before Jdi, I led call centre workforce planning and digital channel strategy for blue-chip brands including British Airways and Barclaycard. I’ve built and scaled systems that handle millions of customer interactions—optimising staffing, digital journeys, and operational performance to deliver world-class service.
I also spent five years managing large-scale digital transformation in Clinical Home Care, including critical systems, RX management, and GxP-critical patient-affecting processes. This combined contact centre and healthcare change experience is what gives me a unique lens.
Now, I apply that same rigour to healthcare. I help clinical and operational teams manage patient demand, streamline digital pathways, and embed change that sticks. My background in operational efficiency enables me to put you in the driving seat to reduce your operational effort in the short, medium and long term.
