Channel Strategy Workshops
We help healthcare leaders optimise communication flows across patient management operations—improving coordination, reducing friction, and elevating experience.
Digital Channel Strategy That Connects
Design smarter patient journeys—across every channel.
why it matters
Every missed message, delayed referral, or unclear update adds pressure to your teams and patients. From phone and email to portals, scheduling platforms, and SMS—your channels should work together, not compete. These workshops help you design a channel strategy that’s intuitive, efficient, and built for scale.
what we do
• Map current communication flows across patient, referrer, and internal journeys
• Identify gaps, overlaps, and friction points across channels
• Help surface automation, self-serve, and effort-reduction opportunities
• Align channel strategy with operational goals and digital maturity
• Co-create a roadmap for smarter, more connected service delivery
benefit to you
• Reduce duplication, delays, and missed contacts
• Improve team coordination and operational visibility
• Enhance patient and referrer communication experience
• Minimise Information Governance breaches and risks
• Lower operating costs through smarter channel design
• Increase productivity via automation and self-serve
• Build scalable channels that support future growth
our frameworks
Service design principles, patient journey mapping, and digital channel strategy models.
